Toxic environment, terrible pay - Anonymous employee Sovos Employee Review

We appreciate you taking the time to write this review and share your views of Sovos. We have created an environment where everyone has an equal chance to make an impact, where we give people the support and resources they need to grow and where everyone is rewarded for their contribution. So, we take feedback like yours very seriously. As a result, we’ve analyzed exit interview data, and we identified themes that need to be addressed. In particular, we are reviewing and improving several practice and structural items in the Atlanta office and are confident that any changes made will benefit the employees and our clients. In addition, I’d like to take a little time to address your comments one-by-one: • We care deeply about our clients, and while our customer satisfaction metrics are generally very good, we are continuing to make big investments on expanding our coverage in every region in which our clients operate and making further improvements to how we handle implementation support, technical support and customer success. • Personal and professional growth is one of our core values. We are very sorry that you did not feel you had professional growth conversations with your manager, we are actively addressing this with a new structure for the team you referenced. • At Sovos we strive to provide value to all of our employees, not only with salary but by other means such as health benefits, flexible time off, education reimbursement, and our wellness program geared towards enhancing employees overall well-being. • Nepotism hs no place in the Sovos culture -- and is in direct conflict with our core values. I can assure you we take your comments seriously, and are actively addressing them. • Lastly, recognition of hard work is something we value and focus on at all levels of the organization, including through a structured quarterly program. We received more than 75 employee recognition nominations last quarter for great work across the company. However, we know it is important to hear that from your manager and will work to ensure Sovos managers find ways to consistently recognize their people. Thank you again for your feedback, and we wish you well in your next role.