High Turnover and Chaotic Schedule Make for Unstable Work Environment - Compliance Service Representative Sovos Employee Review

First, thank you for working with us during the January tax season. This is a busy time of the year for Tax Compliance Professionals – much more so than other months. Our customers count on us to Keep Our Promise and meet their needs, and we work hard to meet this commitment. That being said, I am sorry that you felt you did not have a good experience or felt your manager did not care about your concerns. That is not the norm. Our most recent employee engagement survey from Compliance Services in Minneapolis indicated that 3 out of 4 reps agree to the statements “my manager cares about my concerns” and “my manager make it easier to do my job.” . It seems we missed an opportunity here. Regarding newly promoted supervisors, as a company we are committed to creating an environment where talented, inspired and motivated individuals can grow. Part of actioning that commitment is to promote from within when able. If we see the potential, we are willing to provide that opportunity, and provide the right support to ensure our managers can succeed. The people rising to those actions are what makes our company great, and what makes a seasonal busy time of the year worth it. Again, thank you for your time with us and we wish you luck in your next role. - Paul Banker, General Manager