Fun, but a lot on your plate - Customer Success Advisor Sovos Employee Review

4.0
Oct 24, 2022
Recommend
CEO approval
Business Outlook

Pros

Great internal teams, lots of facetime with clients.

Cons

Another department's struggles in recent years is suddenly hoisted upon you to fix, resulting in angry clients and working far outside your given parameters.

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Sovos Response
3y
Who would have thought that working for a tax software company could be fun?! I’m constantly impressed by our departments and truly believe it’s our people that make Sovos the fun, successful company it is today. We emphasize working as one team and prioritize collaboration to help our clients manage the complexities of global tax. That takes a lot of work and I am proud at how dedicated our employees are to that mission. With that said, our intention is not to overwhelm our hardworking Sovosians. If you don’t feel like your workload is manageable, please make sure to speak with your manager. Or if you’d feel more comfortable - I’d be happy to discuss this with you further. Thank you for all you do, Ruth Fornell

Explore other reviews about Sovos

5.0
May 18, 2026
Recommend
CEO approval
Business Outlook

Pros

I had a great experience thru the Recruiting process with Sovos. Cassie was very honest and open answering all my questions.

Cons

There were no cons at all.

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Sovos Response
1mo
Thank you for sharing this, and welcome to the team! It's wonderful to hear that your recruiting experience set such a positive tone from the start. Cassie is a great example of the kind of Sovosians we are proud to have representing our culture, and knowing she made you feel informed and at ease throughout the process genuinely matters to us. We also love hearing that your first day onboarding helped you connect with our values and get a feel for what we do. That experience is something we work hard to get right, and your feedback confirms it's landing the way we intend. We're glad you're here, and we look forward to growing together. Gregg Spratto President
3.0
Jul 4, 2026
Recommend
CEO approval
Business Outlook

Pros

remote work, unlimited PTO, good benefits

Cons

say they care about their people and don't show it

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