Pros
Best high performance/high security MTA in the market. An MTA on steroids. Name brand customers who keep buying. Kegerator at HQ and employees encouraged to bring in their home-brew to share. Use Jive as the intranet. Use sf.com as the CRM.
Cons
Most expensive MTA in the market. Recent product release rejected by several customers for too many bugs. Some customer churn concerning. Culture - do not practice the values they preach from many perspectives. Engr- and technical-centric and founder-led culture. Compensation not industry competitive. Stock options not offered up-front, only after undefined performance to "core and critical" employees. Several of MS customers consistently make the top 10 list of companies most disliked in America as rated by ACSI. Employee turnover above industry average. Weak marketing, latest messaging is all hype - no meat on the bones with CCH. Weak sales - heavy reliance on installed base in USA can only last so long. Very weak Executive Team. Weak at change management. No vision. No leadership. Heavy duty politics. At risk to several competitors. Potential M&A to buy the customer base and the core MTA product - not the people and any new product under development.