Prepare to be broke. It’s a call center - Inbound Sales Representative Spectrum Employee Review

3.0
Jul 11, 2018
Recommend
CEO approval
Business Outlook

Pros

Free cable, internet and voice

Cons

Training? What training? We spent 3 1/2 weeks in a class basically doing nothing. The training systems were down so we spent 3 hours at a time for a 15 minute project. For all the time wasted, we could’ve been on the floor in a week.When we finally hit the floor, we have mentors that would rather flaunt their own arrogance than help us succeed on a system that we barely knew to begin with. Micro-managed like crazy, most days I leave there asking myself why I even took the job. Let’s talk about commission.....stock up on food, pay your bills in advance for a few months because you are going to be BROKE. You’re competing with everyone on your shift. There’s a set amount for each employee that can fluctuate based on other people’s performance. There is a bridge for 3 months, but don’t buy that you’re going to exceed it in those 3 months (even if you’re an accomplished seller like myself). They tell you that shifts are based on attendance, and test scores but that’s not true either. Prepare to work til 11pm. I haven’t missed 1 minute and had high scores (2nd in the class) and I will be working the late shift

Explore other reviews about Spectrum

5.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Cons

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

309
See reviews by: Helpful|Rating|Date|All