Charter is the Al Qaeda of Call Centers... (Louisville KY) - Broadband Technical Advisor I Spectrum Employee Review

1.0
Jan 30, 2013
Recommend
CEO approval
Business Outlook

Pros

Great Training Commission + Base Pay Good Health Care Activities during different seasons. HBO Go/ Max Go Free Coffee :) VTO :D

Cons

Very large queues (People calling in 400+ everyday) Shift Bid PTO system Sale! Sale! Sale! on every call. Too many angry customers... Basically a sale job.

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5.0
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Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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