decent pay Abysmal work quality - Internet and Phone Technical Support Spectrum Employee Review

3.0
Jan 25, 2021
Recommend
CEO approval
Business Outlook

Pros

decent pay - likelihood of VTO when the call volume is low

Cons

terrible management, overbearing and strict adherence to a scripted format that often frustrates clients. ignoring an agents technological knowledge and limits your individual ability to provide lasting solutions

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Spectrum Response
5y
Thank you for sharing these comments with us. Your feedback helps us better understand employees' needs and experiences, and better informs us about how we can support them and their families. Thank you for helping us toward those goals.

Explore other reviews about Spectrum

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been with Spectrum for 7 years now. If you have a good work ethic, Spectrum hands down is the place to work. I've had 2 kids since starting with them, their benefits are amazing, good pay, and I cannot say enough of how fortunate I have been since starting with them.

Cons

They are a corporation. If you understand that, then there aren't any major cons

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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