Retention - Customer Retention Specialist Spectrum Employee Review

1.0
May 5, 2021
Recommend
CEO approval
Business Outlook

Pros

Hope you get lucky with a great team. Benefits are good, but very expensive. That's it...there aren't really any Pros here.

Cons

They micro-manage you to death! No one buys cable anymore and they keep raising their prices, even when there products are horrible. They don't care about their customers, only money in their wallet. You pitch mobile to everyone - even if that customer has been pitched 7-8 times already or the mobile service is not applicable to their area. They don't care. They have way too many rules you have to follow of what or how you can sell. Lastly, you have more incidents every call that counts against you (sale-wise), then the positives that can earn you $$$. The pay is not worth the work you put in. If you make a huge commission, but your productivity is under a certain value...they'll take money you earned out of your commission....like 20%-30% - what kind of mess is that; sounds illegal to me.

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Spectrum Response
5y
Thank you for sharing your experience with us. We know that a positive, supportive team can make all the difference for a successful career. The experience you describe is not in keeping with our company values. When some employees do not comply with policies or create a hostile working environment, it hurts us all. We have taken note of your comments and will share them with our leadership.

Explore other reviews about Spectrum

5.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good pay, and commission on top of that!!! What more do you want in a sales role!

Cons

Sales is not for everyone, but it is for me!!!

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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