Find Other Employment - Customer Service & Billing Representative Spectrum Employee Review

Very stressful and emotionally draining work environment. The company does not offer resources or care about employee mental health. There is a reason why the job turnover here is so incredibly high; find a place you are passionate about working instead. This job will drain you emotionally if you stay there long term. It's a large traditional company that pays well, but it takes the soul out of you for the pay. You will be expected to robotically communicate rate increases to financially strained customers. The company does nothing to support employees to the high level of verbal abuse you will take from customers daily. Instead of offering resources to employees to support them, it's cheaper for the company to deal with the turnover and just hire more people who will leave the company in 6 months to a year.