Pros
Good starting pay I went from $18 to $26 per hour in less than 10 months of working there (must do books NCTI or SCTI to progress and get 10% raises each time) get a cert out of it. Company van to take home. If have a decent sup / team get all the tools you need and help for jobs. If you meet or go above "Spectrum metrics" left alone in the field to do job for most parts. I see a lot of bad reviews about meeting metrics its not impossible just lazy or incompetent techs REALLY, ranked from 1-5 tiers I never fell below a 4 and 5 is the highest. If you understand the basics of cable and not lazy will do fine TRUST. Though CSR make TCs for customers that don't even know anything about their services those are the hardest job nothing wrong just people that don't understand the internet. Very good benefits 401k matches 6% and also company adds addition 3% of your salary at the end of the year. Set schedule either 4 10s or 5 8s. Lots of OT during spring and summer months. Best PTO around. All uniforms paid for shirts, pants, boots, jackets, sweaters, hat, beanies, and more.
Cons
They say they promote if you do your books and have good scorecards, thats ALL LIES. Mostly based off good ole buddy system or lazy incompetent techs who been there for awhile. Finished all progression before first year there, at one year per company policy to promote to higher position or department applied and never even looked at or considered. Instead techs who are "bros" with management or incompetent/ lazy techs who been there for years finally decide to do books and progress get the positions and promote to Maintenance, TQA, Business, or Enterprise. Never get the correct amount of equipment for jobs when doing full installs, will be chasing other techs on team or back to shop for modems or routers. Which makes jobs take longer even with the most simplest jobs. Routing is horrible somedays. An example is first two job could be close by and then third job comes around having you drive 40 plus miles through downtown traffic. Jobs last minute dispatchers will manually give you last second jobs close to end of your shift not seeing your about to clock out for your shift. Or checking even if your close by that job and they have a full pin point map of every tech in the area. It is true form reviews constant policy changes about what metrics your graded on for monthly bonus and adding checklist or chasing different green check marks. Sometime monthly, weekly, daily, or in the middle of a workday policy change comes down. Weekly meeting that is pointless, all it is management talking about say topics every week no changes to topics. Like just send it over an email and not waste time and more jobs can get done.