Pros
This is a great company to work for. The pay rate is good and the benefits are great. Free cable and internet, discounts on cell phone, health, dental, optical, tuition, and lots others. Most of the people are great to work with, and supervisors and managers seem to genuinely care. The job is typical call center work with one call after another.
Cons
The customers can be horrible, and taking call after call from upset people is exhausting. The vice president of the call center is a tyrant, and has no integrity. She tells her supervisors one thing then does the opposite herself. She does nothing but talk about how good she is at her job and how she knows what she is doing, but she never actually does. She makes assumptions about people and things which become her reality. She is harsh and unpredictable and often goes on these tangents telling people they are bad at their job. People are either afraid of her, or just outright avoid her because of how she is. You can feel the energy change when shes there. Many supervisors and some managers who have been there a long time are looking for other jobs because of her.