Inconsistancy - except for call volume - Internet/Voice Repair Customer Service Representative I Spectrum Employee Review

3.0
Aug 20, 2023
Recommend
CEO approval
Business Outlook

Pros

The benefits are great; including free or discounted services. Good starting salary

Cons

Call volume excessive, especially on week-ends. Raises are the worst I have experienced in 30 years. Constantly adding more work for front-line employees with little to no additional increase in wages. Inconsistant messages from leadership on doing the right thing for the customers but putting roadblocks in place to prevent achieving the goals set. Moving the goalposts on specific job or career functions aka WFH.

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5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

One of the best company to work for

Cons

Well you have to go in office 4 days

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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