Micromanaged as it gets.. don’t work here - Telephone & Internet Repair Tier I Spectrum Employee Review

1.0
Mar 4, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay is decent, fun coworkers,

Cons

Stop micromanaging everything, down to the total number of minutes you were late coming back from lunch and breaks in a month. You’ll take 15 back to back calls or 1 really tough customer and need a break to gather yourself, youll either get guilt tripped about it on the spot or in your next "coaching" that when youre not on the phone "spectrum is paying you for that time"... AI tracks your phone calls, which determines what your monthly scores are, which determines if you can work remote or get promoted. awful schedule availability even after a year of being there.

Explore other reviews about Spectrum

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been with Spectrum for 7 years now. If you have a good work ethic, Spectrum hands down is the place to work. I've had 2 kids since starting with them, their benefits are amazing, good pay, and I cannot say enough of how fortunate I have been since starting with them.

Cons

They are a corporation. If you understand that, then there aren't any major cons

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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