Good Job to get out of a pinch, but sucks overall! - Retention Specialist Spectrum Employee Review

2.0
Apr 8, 2025
Recommend
CEO approval
Business Outlook

Pros

1. They pay you guaranteed commission checks on top of your base pay for the first 5 months. 2. You have the “potential” to make up to 7k in commissions. 3. You get employee discount on cell phones and core services like internet, home phone and cable. 4. Good benefits but not the greatest. 5. They hire quick and usually take most people as long as you convey customer service and/or sales experience.

Cons

1. You’ll have an absurd amount of pressure to save the customer from leaving. 2. You’ll constantly get yelled at by customers for valid reasons and you still must attempt to save them. 3. You’re glued to the phones all day and you’re not allowed to get up unless it’s your break or lunch. 4. If your numbers drop below a certain amount you’ll get written up and possibly fired. 5. You have to be in your position for a year before you can transfer elsewhere within the company.

Explore other reviews about Spectrum

5.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

I have been with Spectrum for 7 years now. If you have a good work ethic, Spectrum hands down is the place to work. I've had 2 kids since starting with them, their benefits are amazing, good pay, and I cannot say enough of how fortunate I have been since starting with them.

Cons

They are a corporation. If you understand that, then there aren't any major cons

5.0
Sep 17, 2019
Recommend
CEO approval
Business Outlook

Pros

Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential

Cons

Strict on dress code and professional appearance

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