4.0
Jul 7, 2025
Former employee, more than 3 years
Tampa, FL
Recommend
CEO approval
Business Outlook
Pros
The pay is great considering it's a call center. They offer great benefits as far as health insurance, employee assistance for councelling and therapy etc.
Cons
Management is always being changed. You are constantly being monitored getting warnings,write ups and finals which stop you from being able to change shift hours and departments if you cant stop people closing their accounts because their bills go higher every year and noone uses cable any more and its inevitable. Some how they still assume you should be able to save every account even though they arent keeping up with technology changes and competitor internet prices and speeds.