great benefits poor upper management - Training General Manager Speedway Employee Review

The company is not in any way proactive. Everything they do is reactive over the past 5 weeks. For example, we all know when it get's hot, we get busy. However, we are given zero ability to compensate for this until weeks later. Meanwhile, the customers and staff suffer until the labor model catches up. Each year we are given less and less labor hours to operate with, yet somehow the expectations continue to grow. A person can only be stretched so thin. Staffing is the same way, I can call the recruiting center every day and tell them I have someone leaving tomorrow but that doesn't move from a "request" to a "need" until our build to guide of 12 week trends shows that were hurting. Meanwhile, we overwork our good employees until they reach their limits, and more and more quit. Then more and more responsibility falls on the GM's shoulders. We are continually told that we have to pick up the extra slack. It gets to a point where you have no life out side of speedway. The DM gives condescending speeches about how the negative attitude is the problem. It's not, it's that we're over working and under paying good hard working people who really truly want to do well. We keep being told that it cost $15000 to train a new employee and how important turn over is, yet we refuse to give a store what it needs to make the employees happy. If instead of spending tons of money on turnover and training, we offered a slightly higher wage for everyone, and a few more labor hours we would save money over all. If we payed people like we cared about them, and gave them the staff they needed to get the job done, we would not have this problem. People would want to work for Speedway, but they don't now. Because they come in and they see how we all work like dogs. Even the customers are taken aback when they saw you at 430 in the morning and you're still there at 6 pm. Managers get no compensation for the extra work they do. For the constant phone calls all hours of the day and night. They are very rarely treated with any appreciation for it either. The new bonus program has near unattainable goals. It's very very disheartening. New employees and shift leaders are not nearly given enough training hours. New hires get 24 hours, which is just about enough time to watch all of their videos. Then they cut into our labor, hardly knowing how to do anything, and are totally overwhelmed. When I first started as an assistant manager, gm's did not work weekends. This is what made me work hard. This is why I wanted to be a gm so bad. Now I'm lucky to get one of the two weekend days off. I feel like by taking that away, we have completely taken away the incentive for promotion. Co-managers and Shifts now get off just as many weekends as Gm's so there is nothing to work toward. They already know what kind of bonus they will get, and again, the good ones are few and far between. They see how all of the extra responsibility falls on the gm. They inquire about what sort of wage increase they will get, and again, it's not enough to wet anyone's appetite for the added responsibility. We are pampering low level management, and thus, they have no desire to work hard towards something higher anymore, because they are already getting the better end of the deal. Gm's get no over time and no breaks. It shouldn't matter that were salaried. We should get to sit down for 20 minutes and eat uninterrupted when working 10+ hours straight. Your managers want to work for you, and are not afraid to work hard. We like the challenge. We know bad things happen and that's part of the job as managers. Sadly, most of the GM's I know are looking for new jobs because it's become unbearable all around.