Very dissatisfying experience - Customer Service Representative Speedway Employee Review

2.0
Nov 11, 2012
Recommend
CEO approval
Business Outlook

Pros

-Very easy job to learn if you have any prior customer service/retail experience. -At my store, they try their best to accommodate to giving you requested time off. -Good as a first job for high school students.

Cons

Where to start... -Task sheets, for some strange reason, seem to be strictly designed to never get done in a normal shift. Even if you and 2 other people are working on it, it seems to never be completely finished after 8 hours and 3 people doing it. Whatever is left over from 1st and 2nd shift, 3rd shift has to do and if they can't get it done, then it just repeats like a vicious circle never getting ahead or done. -All kinds of food gets wasted and thrown in the garbage. On a regular 1-2 hour basis, you have to put out pizza and a build-to of different sandwiches that nobody barely buys and the majority of it gets wasted instead of being donated or sold for 1/2 off to employees. Which employees don't even get a discounted price on food. Not even free drinks. -The register is easy to learn and to get the hang of, but standing and running the register for 8 straight hours will drain/bore you to death. When it gets busy where there gets to be more than 5 people in a line and you're the only one running register, forget about anyone coming to help. Everyone is more concerned with cleaning the store that they "don't have time to jump on register." Which brings me to my next point... -The cleaning tasks you have to do are insane and just downright ridiculous. Some of them, I can understand have to be done and some every once in a while, but there are some that are just straight stupid. "Here, take this bottle of Transmission Fluid and wipe down all of the outside trash cans. When you're done with that, wipe down the washer fluid and paper towel dispensers at the pumps. When you're done with that, wipe down the gas pumps from top to bottom. Get a ladder and wipe off and clean the tops and work your way down." 8 gas pumps, 12 trash cans and 6 hours later...The messed up part is that was an almost exact quote/task my manager had me do one day. Insane. -The pay is minimum and so are the hours. You start out as PT, but if you want FT, you have to basically keep your mouth shut and not express any kind of opinion of how menial something might be or else you won't be considered anymore. Managers have to work long hours, about 10 hour days at 5-6 days a week, which leaves really no room for any outside life to be had. The work is back-breaking. Not like construction, but 8-12 hours straight of being on your feet with no resting and lots of bending and twisting. You will feel like you wanna keel over after an hour or so. -There are no breaks. If you ask for a break of any kind, you won't get one. If you want to eat, buy your food and take it into the back kitchen and eat it quick while watching the register. If a customer comes to the register, you have to stop eating and serve them and who knows when you'll get back to finishing your meal. If you want to smoke, they'll tell you to sweep the parking lot while you smoke. No rest, no sitting down for a few minutes, none of that. -Nobody wears gloves when preparing the food. I do because I come from 4 years of restaurant jobs. It's basic food sanitation and contamination safety. I have yet to see someone besides me wear gloves while handling food items. -When asked to clean the bathrooms or change the trash inside and outside the store, you have to do it bare handed, which is disgusting. I asked for rubber gloves the first time I went to clean the bathrooms and they handed me a box of clear plastic food safety gloves and said that if I wanted to wear gloves while cleaning toilets or handling disgusting garbage, these are all we have. Rubber gloves are too expensive they said. Just clean that Men's bathroom toilet bare handed. No thank you, not sanitary at all. -While running register, you HAVE to bombard each customer by asking everyone for their SpeedyCard and you get in trouble if you forget or don't ask one customer for theirs. After that, you have to suggestive sell, which isn't bad for some jobs, but this job you have to take on the role of a girl scout and try and sell as many candy bars as possible. The goal at my particular store is 900 candy bars a month. Each employee is required to ask every single person if they want any candy bars and if you don't reach your goal of 10 or more candy bars per shift or your 10 or more cookies per shift, you will get yelled at for not trying hard enough. Truth is, people want candy, but most people who come into a convenience store can manage getting what they want by themselves without having to suggest some candy to go with that 6-pack of beer.

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CEO approval
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Cons

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CEO approval
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