4.0
May 31, 2014
Anonymous employee
Current employee
Recommend
CEO approval
Business Outlook
Pros
Interactions with as many as 1500 customers per week. This makes for plenty of opportunity to hone your customer service skills. CSRs can have flexible schedules to work around school, family or other employment opportunities. Hours and advancement are, for the most part, awarded based on merit.
Cons
A crap shoot as to how good the manager is. They will give anybody that is willing an opportunity to fail as a manager. They give lip service to the "managers work for their employees" ideal, but management training does not emphasize how to treat employees. Most managers are petty tyrants wielding their authority indiscriminately. Some, however, are good competent leaders that care.