A good place to work if you're competent and patient - Customer Service Representative Speedway Employee Review

4.0
Dec 19, 2014
Recommend
CEO approval
Business Outlook

Pros

Good mixture of a laid back environment while still having lots to do. Not physically demanding, unless you count being on your feet for extended periods of time. Good opportunity to move up within the company. Almost impossible to get let go unless you're caught stealing. Worked here for over a year and haven't wanted to quit once.

Cons

You don't get breaks (including lunch) or discounts of any kind. You're also expected not to have food, drinks or your phone visible at the POS area, so getting a bite to eat can be tricky. All while this is happening, the camera feed can be accessed by the security center at any time and they will occasionally call you to see if you're committing any violations. Scheduling can be a nightmare, but this really depends on your manager. Hours can vary wildly. I've had anything from 16 scheduled hours to 40 in a week. Seems like beer orders and truck orders are never taken into consideration when making the schedule. Here, we don't get our schedule for the week until the day before it starts. You're more or less expected to work when you're sick. Since most places have 15 or so employees with 2-3 people working per shift and 3 shifts per 24 hours, trying to find someone to cover can be difficult. If no one can, you have to suck it up. Customers can drive you up the wall sometimes. You will be blamed for everything under the sun, including the price of gas, so be patient. There will be at least one customer per day that doesn't understand the concept of pre paying for gas, and just expects you to start their pump for them (usually when they have a coupon). This IS retail, after all... I'm not management myself, but they do have heavy work loads. At least 40 hours though. I mentioned "almost impossible to be fired" in the pros, but this can obviously be a con at times. If there's a really bad employee, they probably won't be fired unless they're stealing, or maybe if they sell alcohol to minors. I could go on and on about what I've seen people do or not do while still holding a job.

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5.0
Dec 30, 2025
Recommend
CEO approval
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Pros

Love working on meeting people

Cons

There is nothing I would want for my life

3.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Opportunity for extra hours and overtime. * Fast-paced environment that can help build multitasking and customer service skills. * Team members often worked together to keep the store running despite challenges.

Cons

* Frequent employee call-offs created staffing shortages. * Regularly required to work double shifts to cover staffing gaps. * Management expectations often felt unrealistic given available staffing levels. * Workload was heavily dependent on previous shifts completing their responsibilities. * Tasks were frequently left unfinished by other shifts, creating additional work and stress. * High levels of stress due to understaffing and inconsistent shift performance. * Work-life balance could be difficult because of unexpected extended shifts.

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