Best HEI Company - Associate Splitero Employee Review

Splitero has the best benefits I have ever had. The healthcare covers everything but doesn't break the wallet. I never have to worry about the cost of going to the doctor or needing surgery. They also offer unlimited PTO, and they actually let you take your time off! The maternity leave is great, too. Upper management is amazing. Even though we are a fast-growing startup, they really listen to what employees need to make our jobs easier and better. Another huge plus is the leads. There is absolutely no cold calling! All of our leads come directly from people visiting the Splitero website. The product itself is fantastic. They offer a solution that many homeowners do not know about yet, and it helps them out tremendously.

I do not have any cons to report. It is a great place to work.

It’s difficult to find a pro in all the cons.

Processing at this company is a textbook example of how to break a functioning operations team. It is aggressively micromanaged and run like a low-quality sales call center, with obsessive KPI tracking that prioritizes meaningless activity over actually closing loans. Processors are forced to hit daily call and email quotas regardless of whether the outreach is necessary or productive. Even top performers closing 20–25 loans per month are expected to log 800+ monthly outreaches. The conversion rate is absurd and exposes how disconnected leadership is from real mortgage operations. An enormous amount of time is wasted on performative tasks instead of moving legitimate loans forward. Processing management lacks fundamental mortgage knowledge, resulting in incorrect guidance, contradictory answers, and self-inflicted delays. This creates constant rework, borrower frustration, and unnecessary stress for employees who are actually trying to do their jobs. Leadership appears to have little to no firsthand experience in real mortgage processing. Hiring was reckless, expectations were unrealistic, and when the model predictably failed, leadership hid behind KPI metrics to justify terminations. This is a cutthroat, reactive environment where employees are treated as disposable. Experienced processors will find this place chaotic, inefficient, and exhausting. Startup status is not an excuse for this level of dysfunction. Processing is clearly not respected, not understood, and not set up for success here. Would not recommend.