Pros
The people you work with are amazing! Work-life balance is very good. Technology is great when it works!
Cons
Executive leadership is always chasing the next shiny object instead of focusing on the core of what makes the product great. Always shifting direction shouldn't be the focus, as it has led to many top performers and those who helped break into unproven areas being let go, only for those promises not to be delivered. The top performers aren't treated like rock stars as in other companies; they are let go for consistently meeting quota, while people who aren't consistent or who hit quota only once during their tenure are kept. Leadership is under intense pressure to win every deal, so they will contact the team every day with the same question they were asked before and push promises they can't keep to potential customers. Training is on-the-fly and largely up to the rep to learn the process. There are still issues with pay disparity between roles. Leadership is very demanding on outbound but does not recognize the product's flaws, which make it unreliable, hindering trust in putting in the effort. It's hard to get help from other departments because they are so stretched thin that it's impossible to get the support needed. The technology is great in theory, but it doesn't land on delivery, and customers are forced to purchase a half-baked product that continues to have issues.