False promises, under delivers and terrible management. Operational processes needs massive assistant and revamp. The product itself needs massive assistant. The executives have no clue about how to run a business. Can’t even figure out their mission as a company. No transparency, ask anyone working there about how the company performances are and more than likely they won’t even know. They are building a sales engine by just trying to get anyone they can to just sell the product or processing. No one is properly trained and the whole process from sales to post sales is just a disaster. There are new hires roughly every month and people leave just as quickly. The rating on glassdoor poorly reflects on how it really is on this company...
Way below average pay for where they are located(SF). No option to negotiate either.
There’s a valid reason why people don’t stay for more than 6 months. There is no growth perspective in this company, rallies itself as a startup with bunch of opportunities but holds no values close to it. Feels very old fashioned and corporate with outdated policies but wants to keep priding themselves as a hip young startup. You’ll be micro-managed and everyone just pretends that they are happy until you really talk to them. Only like 10% of the company actually knows the product well enough to support it. People working here would absolutely jump ship to another opportunity when given the chance.
Sales is ran by arrogant, obnoxious, and immature individuals. Overhearing about how they sell the company is cringe worthy and despicable. They have an entire recruitment team dedicated to just recruit sales agents and they all just have a quota to hit so it's quantity over quality for them. This in returns gets sales reps who have no idea what they are selling. Support is using outdated technology to support hundreds of incoming inquiries, more than half of them are under trained and can’t fully support the needs of the clients. They have built an internal CRM tool but its mediocre at best. Those engineers could easily be put to better use because the tool can just be replaced by a third party system that would do the job much better. Do you research before consider working here.
