scam that doesn't care about employees - Account Manager SpotOn Employee Review

1.0
Dec 18, 2020
Recommend
CEO approval
Business Outlook

Pros

Seemingly good hardware...just don't know if it's real because I have never seen it (because the company never showed it to me!) Reporting seems good, just don't know if it's real (again). Anyone can fabricate these marketing videos, but a real company would send hardware and software demos TO THEIR SALES PEOPLE so that they can properly sell this product.

Cons

This place is a real piece of work. I worked here for five months and never once saw the product I was selling. Now that I am with a REAL payment processing company, I can tell you this for certain: A REAL payment processing job will TRAIN YOU IN PERSON on the product, introduce you to clients, take you on sales calls, and invest in your success. They will never blink if you ask to see the hardware you are selling, or if you need to take one to demonstrate to a client what they would be buying. A REAL payment processing company does these things. SpotOn does not. They tell you you have to make sales to get things like that. They tell you to go for "low hanging fruit". They don't properly educate you on PCI compliance or processing rates. They are not as transparent as they claim. They are expanding into every state constantly hiring people they view as disposable, and investing nothing else into them. Their zoom trainings cost no money except for whatever Alizah's salary is. Divide that by their thousands of trainings a year and the fact that majority of the people I trained with never got their training bonus, and this company expects you to sell water to a fish while exerting no energy to make sure you can do it correctly. The expectations are unrealistic in comparison to what they invest in you. Again, as soon as I left this company for a competitor, the competitor set me up with a home office, high speed internet, hardware inventory, and spent weeks training me (while I was on a salary), preparing me to go into the community and make them look good. They made sure my family was fed, and said they wanted me to be with them for years, so they saw the value in doing this. SpotOn is slowly, but surely, ensuring their reputation will be destroyed by the end of 2021 at the rate they turnover employees. Every single manager and executive I worked with was an out of touch white male boomer that had no idea what the climate was like for this product. Good luck, new hires. I would avoid this scam. Unfortunately, SpotOn preys upon vulnerable people looking forward to the empty promises in front of them...and they know it. For having so many MBAs on their team, they truly have no concept of how to run an effective sales business.

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SpotOn Response
5y
Wow - pretty aggressive claims here. I'll take a hard look in the mirror as I don't want to dismiss this out-of-hand, but I'm disappointed you feel this way and disagree with you...especially as it relates to our team and our integrity. If you'd like to have a conversation, I'd love to have it. Otherwise best-of-luck with your new endeavor. Best, RJ

Explore other reviews about SpotOn

5.0
Jun 12, 2026
Recommend
CEO approval
Business Outlook

Pros

nice place to work, progressive and good benefits

Cons

a lot of changes all the time

2.0
Jun 5, 2026
Recommend
CEO approval
Business Outlook

Pros

Robust benefits package that covers all the essentials: health, dental, vision, and a 401(k). They also offer an unlimited PTO policy, which is a great perk depending on how you prefer to manage your work-life balance.

Cons

Where do I begin? The product itself is unreliable and faulty, which means you are constantly dealing with angry customers. When you combine an unstable product with inept leadership, it's easy to see why the company struggles with profitability. There is zero culture here (at least in my department), and managers provide a severe lack of training. New employees are routinely thrown into situations they aren't prepared for, yet leadership wastes no time lambasting you when things go wrong. Because of this, morale is incredibly low and turnover is very high. Their internal processes are deeply flawed, and leadership has no intention of fixing them. It is simply too much work and unnecessary stress for the pay. I would stay far away from this company.

2
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SpotOn Response
1mo
Thank you for sharing your experience. We're disappointed to hear that your time with us did not meet your expectations, particularly regarding leadership and support within your department. Feedback like yours is important to us, and we take concerns about management and workplace culture seriously. If you're open to discussing your experience further, we'd welcome the opportunity to learn more. Please feel free to contact me directly at sarahekstrom@spoton.com. Thank you again for your feedback, and we wish you all the best moving forward. - Sarah
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