Extremely high turnover with locators and you do a lot more than just pick up the phone as a help desk support. You have to troubleshoot everything. Not really a Next level ticketing system you have better luck to just troubleshooting a situation than than sending the tickets to the next level. You have to build, deploy all equipment and do assets management when they come back from terminations and repairs. Repairing the equipment was way too high. You will never get a raise. No time to work on improving your education you don't get any competitive pay. Extremely terrible lack of training and communication between locators, management. Deploying software before fully integrated and tested was a nightmare. Most of the help desk calls were training the locators and remoting into their equipment to show them very simple tasks were.
