Drowning in Negativity - Customer Service Lead Staples Employee Review

1.0
Jun 2, 2012
Recommend
CEO approval
Business Outlook

Pros

If your lucky to get a manager who cares about the store and employees this could be the list... -Inspired learning -Great pay -Desire to work -Great reputation for workplace and shopping experience -EASY shopping experience -Good communication between employees and customers -Better Incentives -Respectful managers & co-workers -Less micromanagement -Every day is "Blue"

Cons

In reality this is what we unfortunately are facing daily.... -Terrible pay (even at level 2 &3 ) -Disrespectful & UN-intelligent managers & co-workers -Constantly shoving V.I.B.E down employees throats -Rebates/Surverys/Rewards are difficult for both employees and customers -Constantly cutting hrs if your not selling PRP'S, FPP'S TSP'S right and left -Lack of training from managers and district managers -Endless conference calls -Endless list of negative/put down emails about ESP, ET, CSATS, etc... -VHS training videos are a joke due to the constant changing rules and expectations of Staples

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5.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Working with cool products and nice people

Cons

Sometimes the Amazon return line gets long

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance great if you don't get laid-off because of changes which happens every year good benefits offer consistent training

Cons

never know when you will be laid off will decrease your pay without prior notice not much room to grow use diversity in marketing but no real diversity within management roles or sales roles

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