Customer Service Rep - Customer Service Representative Staples Employee Review

3.0
Oct 14, 2012
Recommend
CEO approval
Business Outlook

Pros

I've worked at three different stores, all in the same district and I've found each store really is like a family. Closeness and good company have always made my years at Staples enjoyable.

Cons

Being pro-active and taking initiative is not always rewarded the way it should be. In my experiences, it earned me the responsibility to keep everything in check, including my lead and fellow co-workers, without a higher pay or position in sight. I was expected to "do" much more work than everyone else. It was unfair.

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5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good coworkers and benefits and work life balance

Cons

no flexible hours for students

3.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The location I worked at was very kind and accommodating.

Cons

They are forced to run a skeleton crew, Amazon returns bring in excessively angry people who do not buy things, too much emphasis on signing people up for the rewards program, balloons are coming

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