Relaxed environment but high call volume and crappy managers - Customer Service Representative Staples Employee Review

3.0
Jan 25, 2013
Recommend
CEO approval
Business Outlook

Pros

The work environment is good Upper management facilitates with employee opinions Okay pay lots of VTO in the summer Lots of advancement opportunity

Cons

Direct managers don't do their job The company is going under Make ridiculous changes that effect your stats drastically(with little notice)...yet don't reassess said stats for fair representation of work Understaffed HORRIBLE benefits Behind in technology to a point where it effects the pace of the work. CHEAP as all getout. One bathroom was too small. Crappy chairs, tiny desks, shoddily built call center(there was a tornado and that thing rattled like a jeloppy)

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5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good coworkers and benefits and work life balance

Cons

no flexible hours for students

3.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The location I worked at was very kind and accommodating.

Cons

They are forced to run a skeleton crew, Amazon returns bring in excessively angry people who do not buy things, too much emphasis on signing people up for the rewards program, balloons are coming

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