Pros
Everyday is different even after 20 years. Nothing stays the same. New challenges everywhere. Fast paced, gotta think on your feet. I don't want to be fired, I enjoy my job. But they are cold blooded and they will lay us off in April 2013. It's crying shame. I don't want to work somewhere else.
Cons
This is a new crew of people running the home office. Tom Stemberg is not there anymore. It used to feel like a family. Everyone wanted to help everyone. Now with out Founder Tom Stemberg there anymore, his replacements are running the business like they plan to only work there for 5 years then move on. They allow their District Managers to toss out job threats over not selling enough Service Plans, Tech Services, and this anti-virus, SOPHOS, that they pretend is a tech service. It's not a tech service, it's an antivirus. But they pretent they are growning the stale business by pretending the SOPHOS is a Easytech service. The job threats come 5 a day in email over this metric and that metric. The hate-mail goes on to "promise change" Well you already told us you were eliminating all the assistant managers, so why keep threatening us? Pouring salt on a wound? They annouced "Restructuring" (layoffs), which is a fancy term for firing as many hard working Assistant Managers as they can. They will let most of us go in April/May 2013 timeframe. We will walk in for our shift, walk into the office, be told we are terminated, hand in our keys and be escorted out.