Pros
Staples has a fair pay scale. The benefits are very good. The hours are fair for retail, 45-50+ hours a week for management. The company does not have excessive extended hours during the holidays like most big box retailers. However like all retail you are expected to stay late during peak seasons, (BTS & Holidays) the company doesn't require it but upper management expects it of you. If you've spent any length of time in retail management you know the hours can be grueling. Staples is the easiest I've worked with, other big box can work you upwards of 70 hours a week during the holidays for 4-6 weeks straight.
Cons
The communication with Hr and upper management is not quite the open door policy they'd like you to believe. As any management structure it does depend on the people in position. Internal problems are not dealt with in a timely manner. I encountered a problem with suspected internal theft which had been going on long before I was hired. I Addressed it with the Gm as well as the DM and HR. After voicing my concerns with two GM's and Three DM's and LP(yes the turn over was high when I was there) the problem was not addresed. Policy was not being followed as far as security procedures. Yet nothing was done to correct the problem.