Place is a mess - Copy and Print Associate Staples Employee Review

1.0
Jun 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Good medical, dental, vision coverage Decent discount

Cons

I have done everything in that store.... The corporate level of incompetence is unbelievable. They constantly issue coupons that are broken and can be abused by customers, then we have to deal with them whenever they are angry at us because we cannot honor the coupon or the deal. We are all spread so thin throughout the store, you either have them hiring people like crazy at a location, or nobody resulting in an incredibly stressful workload and long hours, or no hours at all. They encourage managers to strip your hours to make you quit. The protection plan companies they use are a joke. They won't honor hardly a single plan, and tell you that you are wrong even though you are an employee and have their pamphlets right there. The copy and print department is the worst to work in due to how much you have to get done with only one person working. They have one of the highest turnover rates. Of course they pay you a good bit less than other companies, claim they don't have the money, yet buy up other companies.

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5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Was a good job to have

Cons

Not enough pay per hour.

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

You will acquire genuinely useful AR and account management skills including Oracle, MS Office, customer support, reporting, and general O2C fundamentals. These skills will help you in future roles and look good on a résumé. To be transparent: those skills will come in handy when you’re searching for a new job later — because based on team conditions, you’ll likely be looking again within a year.

Cons

The Escalation Specialist role was originally part of the Center of Excellence (COE) and fully remote. It is no longer remote. Management relies heavily on weekly “validation” scorecards to evaluate performance. These scorecards often feel subjective and based more on opinion than actual workload, metrics, or demonstrated knowledge. They do not accurately reflect your true performance or skill level. Recognition tends to go to the same small group of individuals (primarily within Vendor Management), even though the Specialists are responsible for the majority of the day‑to‑day work and issue resolution. This creates an uneven sense of visibility and appreciation across the team. You deserve better!

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