The sales quota pressure here was insane - Retail Sales Technology Associate Staples Employee Review

1.0
Dec 13, 2022
Recommend
CEO approval
Business Outlook

Pros

The only things that were okay about this job were the video trainings and the uniform.

Cons

The pressure to sell protection plans here was just too much, and if you weren't adding a rewards phone number to like 90% of customers you took for the day (either with them being an existing rewards member or signing them up), the management would start complaining and saying you weren't doing well enough even on your first week. The protection plans were often pretty impossible to sell, where they'd ask you to make customers add a plan to their purchase of a kid's calculator that cost like $2 to begin with, or add a plan to a medium priced item that cost more than the item itself. They made us ask so many times at the register to the point that customers would be visibly upset, yet they'd also complain if we didn't ask every customer to complete our satisfaction with service survey at the end or if they gave a bad review (because we pressured them on said protection plans). The atmosphere was horrible, managers were rude and didn't do their jobs, even same rank coworkers were often snarky and trying to act like they were your boss. I don't know if it was just my location or not but I really wouldn't recommend this job to anyone with the way it was. They also were always short staffed so your schedule was not aligned to the hours you agreed upon when hired, and they had retail sales and tech sales associates cleaning the bathrooms.

Explore other reviews about Staples

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good coworkers and benefits and work life balance

Cons

no flexible hours for students

3.0
Jul 23, 2026
Recommend
CEO approval
Business Outlook

Pros

The location I worked at was very kind and accommodating.

Cons

They are forced to run a skeleton crew, Amazon returns bring in excessively angry people who do not buy things, too much emphasis on signing people up for the rewards program, balloons are coming

See reviews by: Helpful|Rating|Date|All