Needs management overhaul esp in global technology. - Senior Software Engineer Staples Employee Review

2.0
Oct 17, 2015
Recommend
CEO approval
Business Outlook

Pros

Culture was great few years back but now it has changed a lot. Ethnic diversity exists with associates from all countries I think. Upper management is pretty good, they are strong, aggressive and moving forward. Work-life balance was good few years back now its all about work even some weekends.

Cons

--> Managers can be back stabbers. They wont let you grow in the company easily. If you get an opportunity internally to grow, good managers could pitch in good words but some managers go out of their way to give a bad review on yearly appraisal that have had drastic consequences. --> Too many IT contractors from TCS, Infosys and Cognizant from India. I bet they don't know the culture. Indian managers and directors have spoiled the culture that existed few years back --> Current CIO made a lot of false promises that he didn't keep up when he started with Staples few years back. --> Former CIO was great, Good managers/directors have quit couple years back with former CIO? --> Management has been always changing and revolving. Nothing is stable. --> Bonuses are not paid always with salaries. --> Benefits are mediocre -- not the best.

Explore other reviews about Staples

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Was a good job to have

Cons

Not enough pay per hour.

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

You will acquire genuinely useful AR and account management skills including Oracle, MS Office, customer support, reporting, and general O2C fundamentals. These skills will help you in future roles and look good on a résumé. To be transparent: those skills will come in handy when you’re searching for a new job later — because based on team conditions, you’ll likely be looking again within a year.

Cons

The Escalation Specialist role was originally part of the Center of Excellence (COE) and fully remote. It is no longer remote. Management relies heavily on weekly “validation” scorecards to evaluate performance. These scorecards often feel subjective and based more on opinion than actual workload, metrics, or demonstrated knowledge. They do not accurately reflect your true performance or skill level. Recognition tends to go to the same small group of individuals (primarily within Vendor Management), even though the Specialists are responsible for the majority of the day‑to‑day work and issue resolution. This creates an uneven sense of visibility and appreciation across the team. You deserve better!

See reviews by: Helpful|Rating|Date|All