Great start to career, bad to stay long - Copy and Print Associate Staples Employee Review

3.0
Dec 19, 2024
Recommend
CEO approval
Business Outlook

Pros

-Lots of customer interaction daily—helped me greatly with social confidence. -Learned valuable management and sales skills. -Decent exercise everyday—about 5,000 steps daily. -Had (some) great managers.

Cons

-Constantly understaffed. -Very stressful conditions. A constant fight against high customer and management expectations. -Managers are pushed hard by corporate, and in return push that stress onto you. -Nearly every night I came home exhausted and stressed. Started smoking weed at night to deal with the stress—something I stopped when I left. -Sometimes was scheduled 7 or 8 days in a row against my wishes. -Nepotism. It’s a major conflict of interest to have to raise concerns about employees directly to their parents who are also my superiors. -Before corporate changed to the easy rewards system, managers encouraged us to sign people up for rewards without their knowledge or consent. I (and several others) refused to do that and was retaliated against. Managers did it themselves on a daily basis to meet corporate set goals.

Explore other reviews about Staples

5.0
Feb 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Was a good job to have

Cons

Not enough pay per hour.

1.0
Jul 20, 2026
Recommend
CEO approval
Business Outlook

Pros

You will acquire genuinely useful AR and account management skills including Oracle, MS Office, customer support, reporting, and general O2C fundamentals. These skills will help you in future roles and look good on a résumé. To be transparent: those skills will come in handy when you’re searching for a new job later — because based on team conditions, you’ll likely be looking again within a year.

Cons

The Escalation Specialist role was originally part of the Center of Excellence (COE) and fully remote. It is no longer remote. Management relies heavily on weekly “validation” scorecards to evaluate performance. These scorecards often feel subjective and based more on opinion than actual workload, metrics, or demonstrated knowledge. They do not accurately reflect your true performance or skill level. Recognition tends to go to the same small group of individuals (primarily within Vendor Management), even though the Specialists are responsible for the majority of the day‑to‑day work and issue resolution. This creates an uneven sense of visibility and appreciation across the team. You deserve better!

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