Used to be enjoyable and rewarding - General Manager Staples Employee Review

3.0
Jan 4, 2025
Recommend
CEO approval
Business Outlook

Pros

- Decent pay at manager level - Good customer relations in Print & Marketing - Instant gratification tasks and projects - If you have a good manager (DM if you’re the GM or if lower, the GM makes or breaks the experience) - Developing future leaders (when we used to have the time for it)

Cons

- Labor cuts have become ridiculous on top of an ever increasing workload - Complete disconnect from reality of what’s going on in stores at the RVP level up through home office. - Additional traffic driving services such as Amazon Returns, Express & Happy Returns, Recycling rewards, TSA precheck and more, are drawing in customers that do not shop with us and 90% of the time don’t buy anything yet it has completely overtaken the operations of stores to the point we are losing sales from our actual customers because of the line at Amazon, or the angry customers who have to wait 3 hours for TSA Precheck. It’s gotten out of hand and is demoralizing.

Explore other reviews about Staples

5.0
May 6, 2026
Recommend
CEO approval
Business Outlook

Pros

good coworkers and benefits and work life balance

Cons

no flexible hours for students

4.0
Jul 17, 2026
Recommend
CEO approval
Business Outlook

Pros

good work life balance great if you don't get laid-off because of changes which happens every year good benefits offer consistent training

Cons

never know when you will be laid off will decrease your pay without prior notice not much room to grow use diversity in marketing but no real diversity within management roles or sales roles

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