Pros
Excellent Pay Benefits are pretty good PTO is excellent They are retraining first line leadership in compassion and how to engage with employees in a positve manner (hired some folks that led with #s only) so hope for the future of Claims. Used to love my job and the Company (sigh, not much any more)
Cons
Very difficult to coach as I spend majority of the time correcting data (measurements are not accurate and there is awareness of this but not addressed). Upper leadership spends a lot of time blaming and singling out employees instead of determining actual underlying causes of results. Metrics change constantly and employee change fatigue is at an all time high. Pressure to hit certain numbers wihout a good explaination for employees (hard for them to buy in) or not tied into actual results. Metrics are instead used as a punishment as it is easier. Worklife balance for first line leadership is non-existent. I am exhausted most weeks and starting to dread Mondays.