Bean counter culture - Claims Service Assistant State Farm Employee Review

2.0
Sep 6, 2011
Recommend
CEO approval
Business Outlook

Pros

I met some lifelong friends and was also able to gain some valuable experience by working in other departments. State Farm will reimburse your college tuition if they approve of the coursework. They have gotten more liberal over the years and reimburse just about anything that you can loosely tie to your job.

Cons

State Farm has an incredible bean counter culture. Basically, you log in to a computer system that counts the time you are logged in, the amount of calls you take, the paper work you do, basically everything. Additionally, you have to fill out lengthy time sheets detailing your work weekly and to top it all off, you are expected to maintain very high production margins. In a nutshell, if you think you can squeeze in an extra 5 minutes on your break one afternoon, forget about it because six managers will ask you what happened to that 5 minutes last Thursday as it is affecting your production. Don't try to game the system either, because management looks for this as well. Unless of course they take a liking to you, then game away. As far as management goes, it's like the movie Office Space. You have 6 bosses and at any given time one may tell you to do something. Where it gets really interesting is when they start contradicting each other.

Explore other reviews about State Farm

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership, great culture, work-life balance

Cons

Very fast-paced work, pay could be higher

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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