Petty. Just petty. - Internal Call Center State Farm Employee Review

2.0
Jul 28, 2016
Recommend
CEO approval
Business Outlook

Pros

The Benefits are great. They offer a Pension, Health Insurance, and matching 401K. They have annual raises and bonuses that you can definitely look forward to. If they allow you to work for Holidays, you can get 2.5x your normal hourly rate.

Cons

The atmosphere at this job has changed significantly since I started. The new CEO is not a family-oriented leader, so the company is changing for the worse. There's no more of the family-feeling to the work environment. The company is more expensive for its insurance policies than most other companies, and they tried to keep the "loyal customer" thing going when everyone else is making their policies more affordable. They lost a huge sector of the company with some law that just came into effect this year, so they're going to start losing money more so than usual. And it all reflects on its employees. The pay is not exactly worth it, especially depending on where you work around the country -- the salaries are all the same across the country, even when the cost of living changes from city to city. Where I work, you need to work 50-60 hours a week just to afford the bills, because the cost of living is fairly high and the wage is insulting. They've started cutting Overtime and getting absurdly strict in the workplace. They're setting double-standard rules that are leading to everyone failing one way or another, just to keep you fearing losing your job. The best way to describe what this company has become just in the last 6 months? "Petty."

Explore other reviews about State Farm

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Work culture is positive, middle management is generally very employee friendly.

Cons

Executives seem to be less focused on overall employee satisfaction each year.

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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