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      Some ups and a lot of downs - Claim Adjuster State Farm Employee Review

      1.0
      Dec 4, 2011
      Claim adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is not bad once you put in some years. They do have tuition reimbursement and will pay for insurance education. Coworkers are great to work with.

      Cons

      Loads of mandatory overtime that really should not be needed. Corporate is unloading changes that are not well thought out and seems to have no plan with implementations. Communication is really lacking and there is a lot of dishonesty with management. Performance is weighed on a numbers game and quality is completely ignored so you have to answer for other's sloppy work habits when customers call in upset. I find myself apologizing to customers a lot and it wears you down as a person over time. Getting a day off is near impossible unless you plan it out three months ahead of time.

      Explore other reviews about State Farm

      5.0
      Jun 30, 2026
      Insurance agent
      Recommend
      CEO approval
      Business Outlook

      Pros

      Being able to help people find quality insurance coverage in a great environment

      Cons

      None that i can think of

      3.0
      Mar 8, 2018
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      (At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

      Cons

      (At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

      1058
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