Good Company for Others - Customer Response Center Representative State Farm Employee Review

3.0
Jan 6, 2012
Recommend
CEO approval
Business Outlook

Pros

Benefits Longevity Nice coworkers Decent pay over time

Cons

Current supervisor is very hard to interact with. We just don't click which makes it hard to want to work. My hours are not favorable. I work 3rd shift and have explained to my supervisor that the hours are not working for my family (husband and three children), but no solution is offered only that I may bid for a different work time in 8 weeks. There is no guarantee that I can get the hours I bid for since it is based on seniority. In my position, I am on the phones. My calls and screens are recorded and graded. Have to follow certain word tracks, ask certain questions with every call, not take too much time on a call or you will get a bad "grade." This is such a low paying position that has caused me much anxiety and high blood pressure as well as illness each week since I started. After having been back (this is my third time), I have found that they do not offer a career that I am interested in (health care - holistic).

Explore other reviews about State Farm

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Work culture is positive, middle management is generally very employee friendly.

Cons

Executives seem to be less focused on overall employee satisfaction each year.

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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