Express Claims Associate - Claims Associate - Express State Farm Employee Review

2.0
Mar 4, 2017
Recommend
CEO approval
Business Outlook

Pros

Good benefits, nice and helpful CO-workers, training, State Farm pays for licensing if needed. You get a lot of vacation time but good luck getting to use it!

Cons

Management and Executives live in La La Land. They have very unrealistic expectations. A lot of changes made in the last months that make us feel like priso ners! They need robots, not humans for what they want. Metrics are unreal. Claims associate position in Express is not ideal for family or single parents. Not family friendly! Promise of opportunities is a joke. Apparently right now people in Express cannot transfer to other departments! Save your health, stress and anxiety and look elsewhere. They have a lot of openings for a reason, everyone wants out!

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5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, family friendly work culture

Cons

Slow adopters to anything new

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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