Claims Specialist - Claims Specialist State Farm Employee Review

1.0
Oct 18, 2017
Recommend
CEO approval
Business Outlook

Pros

There are none. If you had asked me 2 or 3 years ago, I would have said yes, but not anymore.

Cons

Mr. Mecherle founded this company upon customer service and caring for other people and it's being very quickly run into the ground. Team managers for the most part have no idea what you actually do in your job role and have no respect for employees. It has even gotten to the point of managers following employees into the bathroom to "see what they are doing" and tell them that there is work waiting. Team managers need to be properly trained on what is or isn't appropriate behavior and act accordingly. It doesn't help that the "metrics" that they use require them to endlessly harass their employees. In my past few years here, I have seen people fall out from strokes, seizures, heart, anxiety and other health issues and management acts like it's an inconvenience when it happens, no empathy. The reason employees are having all these health issues at work? Stress from unrealistic expectations placed upon them by upper management. Even if you are carried out on a stretcher, they will still give you "points" for "leaving early." The point system basically gives you points if you are out sick, have a sick child, the school calls and tells you that you must pick up your child early, etc.... There is no flexibility at State Farm anymore. Most certainly no respect for those employees who support it and keep it running. Long time employees (who have worked at State Farm for 15, 20 years are leaving the company (even taking pay cuts) to go to a company that treats them like adults and with respect. The bottom line: State Farm treats their employees poorly. I would not recommend this company to my worst enemy.

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5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great leadership, great culture, work-life balance

Cons

Very fast-paced work, pay could be higher

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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