claim specialists - Claims Specialist State Farm Employee Review

2.0
Mar 24, 2018
Recommend
CEO approval
Business Outlook

Pros

State Farm has a decent salary and benefit package. In the past they had sme of the best training In the industry. Company provided equipment is top-of-the-line.

Cons

State Farm has undergone a total cultural shift during their re-organization. What used to be a company that was loyal to their customers and employees appears to have shifted to a company that is loyal to the bottom line only. Customer service is waning, policyholder retention is at an all-time high, yet upper management seems to think ignoring the Voice of the customer and the voice of the employees is a good idea.

Explore other reviews about State Farm

5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good work life balance

Cons

It was away from where i lived

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
See reviews by: Helpful|Rating|Date|All