2.0
Mar 24, 2018
Current employee, more than 10 years
Recommend
CEO approval
Business Outlook
Pros
State Farm has a decent salary and benefit package. In the past they had sme of the best training In the industry. Company provided equipment is top-of-the-line.
Cons
State Farm has undergone a total cultural shift during their re-organization. What used to be a company that was loyal to their customers and employees appears to have shifted to a company that is loyal to the bottom line only. Customer service is waning, policyholder retention is at an all-time high, yet upper management seems to think ignoring the Voice of the customer and the voice of the employees is a good idea.