Pros
The more casual work environment is nice. The company really does try hard to not only provide quality services to their customers (though sometimes it may not show), but also treat the employees well. There are a lot of great people that work there. I've made a lot of friends even though I moved to Bloomington for the job and didn't know anybody. The department I work for has a pretty good amount of flexibility in terms of work/life balance, though I've heard other departments are very strict when it comes to this and are much more demanding.
Cons
Salaries all over the chart for the same role. I started as State Farm as an intern several years ago. I think that was a mistake, as I've come to find out how much lower my salary is than other people with similar job roles and experience. That pay raise when I was hired on permanently seemed great at the time, but it apparently was well below what new hires are usually started out at. My fault for not researching more and then negotiating I guess. I've come to find out this is common, employees in the same role can have a 30-40% salary disparity, even with just a few years difference in length of employment. Also, the company is constantly changing goals and strategies. Good and bad, good to be flexible and open to change, but it just seems like when everyone finally understands what the upper management is trying to do, they go and change strategy and processes to something new, even before the previous processes are given a chance. This can be frustrating and has really affected morale in the last couple years. Also, just because someone questions the new directions/strategies doesn't mean they aren't a team player. I've seen many people get chastised for asking questions, whereas it seems those who blindly follow and spend a lot of time kissing up to management are given preferential treatment. And often times the most skilled people are the one asking the questions, and the least skilled people are the ones getting promoted. There is some conflict that didn't used to be there because of people in management who have little knowledge of the areas they are managing. It can make the jobs of the people working for that manager very difficult. Also, the idea to use as much outsourcing as possible hurts morale as well. It sometimes seems that the majority of the cheap labor they bring in from consultant companies is not nearly skilled enough to be doing the job they were brought in for. This leads to even more frustration for those of us who have to pick up the slack for them. Cheaper isn't always better, especially when it comes to IT.