Lack of organization - Claims Associate - Express State Farm Employee Review

1.0
Oct 10, 2018
Recommend
CEO approval
Business Outlook

Pros

Benefits and good people for the most part

Cons

Metrics>customers (Although the focus is supposed to be on quality of dealing with customers as opposed to quantity of customers dealt with), lack of motivation, team environment causes delays/work avoidance, and negative customer experiences . Horrible scheduling and absence policies, overall a terrible and disorganized company with too many new employees with 8 weeks of irrelevant traning.

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5.0
Apr 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good work life balance

Cons

It was away from where i lived

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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