An antiquated company on a slow yet definite decline. Very political. - Claims Representative State Farm Employee Review

2.0
Jun 17, 2010
Recommend
CEO approval
Business Outlook

Pros

i enjoyed working on auto claims. The work itself is interesting. The credit union can give you a good rate on a loan. They are still one of the few that has an old style pension plan. Most benefits are good.

Cons

State Farm is the most political corporation I have ever worked at. Unlike most call center and production environments, there are no set goals or defined standards. Your evaluation completely depends on the personal opinion of the manager. How a company can even survive like that is a testament to the power of a brand name. The environment at the Homewood Operations center in Alabama is completely unprofessional. Sometimes people are walking around with bare feet! I'm serious! It is such an ironic experience to receive a first class education and then end up working at a place like this. The team managers can do anything with impunity. They even make a point to socialize with the pathetic hr staff so if you were hoping for any sort of intervention in an abusive or hostile office situation then "good luck." The bottom line is if you are connected or can make a personal connection with your boss, then you have a lifetime job where you can do a little bit of work with very little accountability. If your boss decides he or she does not like you then strap on your helmet for a bumpy ride because you are going to be scrutinized and harassed on a daily basis. Over the next 20 or more years "the farm" will have to change to survive. I don't know anyone under 50 that has state farm insurance, do you?

Explore other reviews about State Farm

5.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Great, family friendly work culture

Cons

Slow adopters to anything new

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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