Glad I don't work in ACC - Claim Representative State Farm Employee Review

I've been with the company for 20+ years and have watched all the changes and have been displaced to an operations center. My job is okay, we have been going through additional changes and inventories are increasing but we will survive as we always do. I do feel dearly for my counterparts in ACC, I don't know how you do it. Shift, Shifts and more Shifts!. Pay appears comparable or slighly higher, benefits can be expensive, raises appear better than our competitors but are nothing to write home about. I wish we could could go back to the old days when we had service centers. It seemed much more personal for the insured. Instead we dress like a bunch of slobs and sit in cubes and wait for the next oppurtunity to sound professional! Overall, its not bad, but could be better, I guess not for the bottom line. PS I have an excellent supervisor and that makes a world of difference, trust me I have had all types over the years. Attn Agents!!! Sell, Sell, Sell, all our lives are depending on it. Alot of companies are changing their agency contracts. Progessive is cancelling, Nationwide & Farmers cut renewal premiums, etc. Watch out or you will be next....ie"write and bind"!