Going downhill - Claim Specialist State Farm Employee Review

1.0
Sep 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Grandfathered into a pension is the only reason to stay. Not worth it anymore though, there's better jobs out there.

Cons

1. Insane caseload. People in injury are quitting left and right because they can't keep up with the workload. It's normal to have 500 claims per person in injury but other departments, like casualty and SIU get capped out at 150 claims per person. Not only is that not fair but all these jobs pay the same so why are injury claim handlers getting screwed? 2. This company favors external new hires over people who've been with the company for years and have experience. I didn't get a $1,500 bonus but you best believe the new hires got it. Their background is working at McDonald's yet I've worked in insurance five years... 3. Metrics. Need I say more? Your manager will micromanage you all day because they literally don't do anything else. They are glorified babysitters. Well-paid babysitters considering the work they actually do. 4. Mandatory overtime. My last department I worked in was mandatory overtime for two years straight. At some point you would think management would hire more people. 4. Underpaid. My friend gets paid a LOT more than me and when I told my friend what I do for work they responded "that's crazy, I get paid so much more than you and my job is so much easier, your job doesn't sound like it's worth the stress for how little you get paid". My friend's job isn't hiring, I already asked because I'm ready to jump ship.

Explore other reviews about State Farm

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Very good environment with good people

Cons

Work sometimes stressful or repetitive

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

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