Work is Okay - Customer Service Representative State Farm Employee Review

3.0
Mar 16, 2025
Recommend
CEO approval
Business Outlook

Pros

- Lots of room for growth and development - Learning opportunities are provided - Small number of people working in office setting

Cons

- Pay incentives are not great for commissions - Pay is not recurring commissions upon renewal. Pay structure benefits primarily the agent running the office

Explore other reviews about State Farm

5.0
Jun 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, benefits pay, time off

Cons

Workload, No over time available. Non communicative attorneys

3.0
Mar 8, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

(At the time) Fair pay and predictable bonus structure They were pretty good at covering travel expenses and paying them back quickly Diverse workforce & diversity initiatives Fun and funny coworkers Opportunities for growth Again, this was all four years ago and has likely changed

Cons

(At the time and now, according to other comments) Arrogant to a fault Total lack of innovation & willingness to innovate Odd attachment to the company's past (which prevents progress) High number of veterans (20+ years) who are determined to get that retirement money, and therefore, are resistant to change and technology Heavy reliance on command and control management style Poor decision-making that leads to losses of all kinds

1058
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