Pros
The flexibility to work at home is a huge part of why I am still with the company. However, sometimes working from home means no sick days ever and even longer working hours. I will say I do really like all of my co-workers, however the majority of them feel the exact same way I do.
Cons
The lack of merit increases and bonuses have contributed greatly to poor morale. We are not nearly compensated for the level of work we are performing, compared to other companies with similar job types. The outsourcing the past few years has gone through the roof and the employees have suffered because of this. The "help desk" is useless and forget about IT assistance anymore. The employees in these teams are even more disgruntled because they don't understand the process either. SSC has laid off so many valuable, experienced employees the past two years and they will never regain that level of knowledge, all to make a buck and cut costs to line CEO's pocket.