Amazing Team - High Intensity - Agency Success Manager Steadily Employee Review

Great environment for remote agents.

nothing that I can think of

- Salaried pay on the higher end of the market - If you're an individual contributor within the company and happy with your salary, you will be fine - Team leads and colleagues on the floor are knowledgeable and supportive

- You will suffer middle management if your role is volume / metric based - Middle management is a mix of subject matter experts with little leadership skills, or people leaders with no insurance background - There is little accountability for middle management, and they are apathetic to the needs of their direct reports - If you do not already have a background in insurance, you will not receive appropriate training to succeed in your role - Trainers are just that, they are not teachers or subject matter experts - Reporting and metrics are often not accurate, and management is not equipped to properly analyze their data - There is no metric or data transparency per the above, and data experts from other departments control this tracking - QA metrics are a constantly moving goalpost that accommodate management needs and downplay individual successes